Privacy Policy

Effective Date: October 26, 2023

Aurora Visuals ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, AuroraVisuals.com (the "Site"), and use our services (the "Services"). By accessing the Site or using the Services, you agree to the terms of this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.

1. Information Collection

We collect several types of information from and about users of our Site and Services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and any other information you provide to us when you contact us through our contact form, subscribe to our newsletter, or request a quote.
• Usage Data: This includes information about how you access and use our Site and Services, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.
• Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activities on our Site. Cookies are small data files stored on your device that enable us to recognize your browser and remember certain information.

We collect information in the following ways:

• Directly from you: When you provide information to us directly, such as when you fill out a form on our Site or contact us by email or phone.
• Automatically: When you access and use our Site, we automatically collect certain information about your device and usage patterns.
• From third parties: We may receive information about you from third-party sources, such as social media platforms (if you interact with our social media pages) and marketing partners.

2. Use of Information

We use the information we collect for various purposes, including:

• Providing and improving our Services: We use your information to provide you with the Services you request, such as creating and delivering video content. We also use your information to improve our Site and Services, personalize your experience, and develop new features.
• Communicating with you: We use your information to respond to your inquiries, provide customer support, and send you important notices and updates about our Site and Services. We may also send you promotional emails and newsletters about our services and special offers, but you can opt-out of receiving these communications at any time.
• Marketing and advertising: We use your information to market and advertise our Services to you, including through targeted ads on social media platforms and other websites.
• Analytics: We use your information to analyze trends, track user behavior, and gather demographic information about our user base. This information helps us understand how our Site and Services are being used and how we can improve them.
• Legal compliance: We use your information to comply with applicable laws and regulations, respond to legal requests, and protect our legal rights.

3. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information during transmission.
• Firewalls: We use firewalls to protect our servers from unauthorized access.
• Access controls: We restrict access to your personal information to authorized personnel only.
• Regular security audits: We conduct regular security audits to identify and address potential vulnerabilities.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

4. Third-Party Disclosure

We may share your personal information with third parties in the following circumstances:

• Service providers: We may share your information with third-party service providers who assist us in providing and improving our Services, such as hosting providers, email marketing platforms, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Business partners: We may share your information with business partners who offer products or services that may be of interest to you.
• Legal compliance: We may disclose your information to law enforcement agencies, government officials, or other third parties when we are required to do so by law or legal process.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

We do not sell, trade, or otherwise transfer your personal information to third parties for their direct marketing purposes without your consent.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. This includes retaining your information to provide you with the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

When determining the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Rights

You have certain rights regarding your personal information, including the right to:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to request that we provide you with your personal information in a structured, commonly used, and machine-readable format.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at privacy@auroravisuals.com. We will respond to your request within a reasonable timeframe.

7. Children's Privacy

Our Site and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@auroravisuals.com. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete that information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Aurora Visuals

Privacy Department

123 Aurora Avenue North, Suite 400

Seattle, WA 98103

Email: privacy@auroravisuals.com

Phone: (206) 555-0123